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Thursday, May 18 • 8:00am - 9:45am
IT Service Management Mashup! LIMITED

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Limited Capacity seats available

Session Description:
Sam and Lee will discuss and show the latest approach to IT Service Management. This will include demonstrations of real-world application from process engineering to actual implementation using Microsoft and 3rd Party ITSM products on cloud platforms. In this session we will share how ITSM has evolved to match the cloud adoption acceleration, how Microsoft products like SCSM 2016 and non-MS products work together on cloud platforms. We'll discuss how to map real processes to survive - and some tooling to make everything work to the needs of your business and customers

What you will learn:
  • Traditional process conversion to cloud process design
  • Using SCSM and 3rd Party ITSM tools on MS Cloud
  • ITSM cloud integration and automation using SCSM and Azure
  • Tips and tricks from the field based on real customer and business experiences
  • Surprise: Something new and super geeky!

Speakers
avatar for Lee Berg

Lee Berg

Consultant, Concurrency
Lee is a Systems Engineer at Concurrency. He is very active in managing and presenting at local user groups, conferences, and around the world. Lee is focused on Automation, Monitoring, and IoT using various Microsoft cloud services. Lee is a Microsoft MVP in Cloud and Datacenter... Read More →
avatar for Sam Erskine

Sam Erskine

Sr Technical Specialist, Cloud and Data Center MVP
Sam Erskine is a Systems Management Sr Technical specialist and trainer , focused on System Center and MS Cloud technologies. Sam is the content designer and lead author of three Microsoft System Center Cookbooks and coauthor of two System Center Unleashed books. He’s also a... Read More →


Thursday May 18, 2017 8:00am - 9:45am
Cedar

Attendees (27)




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