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Monday, May 15 • 9:00am - 10:45am
SCSM IT Pros and Consultants Field Trip! LIMITED

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Limited Capacity seats available

Session Description:
Dieter and Sam team up again at MMS to share experiences from the field of SCSM implementations. This session is not a click next but rather how to plan, deploy and operationalize SCSM in various industry sector customer environments (Banking , Education and ISV). The two authors of the SCSM cookbook take your on this value add journey and share how to avoid pitfalls and deploy to win.

What you will learn:
  • Real world planning and preparing for customer and internal implementation
  • Enterprise customer case studies
  • Lessons learned and recommended practices in similar scenarios
  • Fronting and controlling self-service and automation with SCSM
  • Tips and tricks from the field based on real customer and business experiences

avatar for Sam Erskine

Sam Erskine

Cloud Solution Architect, Microsoft MVP, Large Global Organization
Samuel Erskine has over 25 years' experience in the IT industry and is currently a Cloud Solutions Architect (Senior Manager) and author , focused on Cloud technologies with a core competency in Microsoft Azure. Samuel is the content designer and lead author of 4 Microsoft System... Read More →
avatar for Dieter Gasser

Dieter Gasser

Head of Product Management, itnetX
Dieter Gasser is an IT consultant and a management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager. Dieter has been working in IT for more than 16 years, and has focused on Microsoft technologies. He started... Read More →

Monday May 15, 2017 9:00am - 10:45am CDT
Harriet A